What Does a Mystery Shopper App Do?
Are you looking to improve your retail auditing process? Our Mystery Shopper App helps brands, merchants, and business intelligence partners conduct efficient audits. With our app, you can monitor pricing, merchandising, inventory, and detect counterfeits in retail locations. Let’s explore how it works and answer your most common questions.
The Mystery Shopper App streamlines store audits by enabling mystery shoppers to:
- Verify pricing accuracy.
- Assess merchandising and inventory levels.
- Detect and flag counterfeit items.
- Gather valuable customer experience data.
Frequently Asked Questions About Mystery Shopping
Can shoppers see product information when they scan a barcode?
Yes, shoppers can view product details by scanning an item’s barcode. To enable this:
- Use a pre-existing product database that lists product information by UPC.
- Implement a validate scans service to confirm a product’s label matches your database.
- With tools like our Webify feature, product details from your internal catalog can be displayed in real time.
Do I need a product database, or is information attached to the UPC?
- You can manually create a database or automatically import data to associate the data with barcodes.
- Without a database, the app will simply record the barcode as a value.
- For real-time integration, connect CodeREADr to your server to send and receive product information directly.
Can shoppers add notes, photos, or answer questions about an item?
Absolutely! With the Questions feature, shoppers can:
- Add notes about damaged or misplaced goods.
- Take photos of issues.
- Answer customized questions related to the audit.
Can I track who scanned each item?
Yes, by assigning unique user accounts, you can segment audit data to see which shopper scanned each item.
Can I generate reports on audits?
Easily create reports using the app’s reporting tools:
- On the Scans page, filter and view audits conducted on specific dates.
- Export records automatically to Excel, Google Sheets, or other formats.
Can I customize the app’s appearance?
Yes, you can:
- Personalize response screens and messages (e.g., update invalid label messages).
- Add your company logo with free or paid white-labeling options.
- For a fee, publish the CodeREADr app to the Apple and Google Play stores under your company’s branding.
Does pricing depend on the number of shoppers?
Our pricing is device-based:
- Paid plan offers unlimited scans.
- A billable device is any device logged in during a billing period, not limited to concurrent usage.
- The count resets each month, tracking new logins.
Do I need special hardware to scan barcodes?
No, CodeREADr works with most devices:
- Compatible with iOS, Android, and mobile computers. Check the device requirements for CodeREADr here.
- Note: We do not sell hardware, so you can choose the devices that best suit your needs.
What if our store has poor internet connectivity?
CodeREADr supports both online and offline modes:
- Online-only features: Conditional validation and cross-device duplicate checks.
- Offline features: Barcode validation against a downloaded database.
Optimize Your Store Auditing with CodeREADr
The Mystery Shopper App makes it easy to conduct thorough store audits. With its flexible tools, device compatibility, and offline functionality, you can ensure accurate and efficient audits every time.
Ready to elevate your auditing process? Contact us today to learn more!