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    What Does a Mystery Shopper App Do?

    Brands, merchants, and business intelligence partners use our mystery shopper app to audit retail locations to check pricing, merchandising, inventory, and counterfeits.

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    FAQs About Mystery Shopping

    Are my shoppers able to see product information when they scan an item’s barcode?

    Our recommendation for mystery shopping is to use a pre-existing database. Often this database is an overall product catalog for all stores that lists product information by UPC. Using a validate scans service, shoppers can verify a product’s label against your database. And, with Webify, see the product information from the internal catalog. The response text can include virtually any information you’d like to associate and display with the badge being scanned.

    Do I need a product database to display product information or is it already attached to the UPC?

    Either manually or automatically you will need to upload a database of barcode values if you want to display information upon scanning. Without a database, the code will simply be recorded as a direct value with no other information to be given. Alternatively, you can integrate codeREADr with your server to send and receive information directly.

    How can my shoppers add notes, take photos, and/or answer questions about an item?

    Using our Questions feature, you can include the option to add notes or even specific questions such as damaged goods and mispriced items.

    Can I see who scanned each item?

    By creating different users, each audit can be segmented by who has scanned each item.

    Can I generate some kind of report each day, week, etc.?

    On the Scans page, you can filter and view a report of audits conducted on certain dates and even automatically export those records to Excel, Google Sheets, etc.

    Can I make the app look any differently, e.g. change what it says when a label is invalid or include my company’s logo?

    We offer the ability to customize the display of the response screen as well as change the response text as desired. Additionally, there are both free and paid options for white labeling the app to include your logo.

    Is pricing based on how many shoppers we have?

    Every paid plan has unlimited scans available. Our pricing model is per device. A device is counted as billable if your authorized app-user signs into the device anytime during your monthly billing period. The monthly count is not based on concurrently used devices but instead, the total number of unique devices that signed in during your monthly billing period. Each month this count resets and each device sign in counts towards your plan limit.

    Do we need special hardware to scan UPCs?

    codeREADr is compatible with most devices. This includes iOS, Android, and mobile computers. We do not sell any hardware so it is up to you to decide on which devices you will use codeREADr.

    What if there isn’t a good internet connection in our store?

    codeREADr works offline as well as online. While certain features, such as conditional validation and cross-device duplicate checking, require internet connection, the basic functionality of verifying a ticket against a database is available for download and use without the internet.

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