FAQs About Remote Ordering
Our recommendation for remote ordering is to use a pre-existing database. Often this database is an overall product catalog for all stores that lists product information by UPC. Using a validate scans service, employees can verify a product’s label against your database. And, with Webify, see the product information from the internal catalog. The response text can include virtually any information you’d like to associate and display with the badge being scanned.
[/fusion_toggle][fusion_toggle title=”Do I need a product database to display product information or is it already attached to the UPC?” open=”yes” class=”” id=””]
Either manually or automatically you will need to upload a database of barcode values if you want to display information upon scanning. Without a database, the code will simply be recorded as a direct value with no other information to be given. Alternatively, you can integrate codeREADr with your server to send and receive information directly.
[/fusion_toggle][fusion_toggle title=”Do I need to physically scan a barcode to lookup information about the item in our inventory?” open=”yes” class=”” id=””]
One feature that comes as a default on our app is “Lookup.” The Lookup feature allows any user to search the associated database and create a scan record for a barcode without physically scanning anything.
[/fusion_toggle][fusion_toggle title=”How can I add notes, take photos, and/or answer questions about an item?” open=”yes” class=”” id=””]
Using our Questions feature, you can include the option to add notes or even specific questions such as damaged goods and quantity on hand.
[/fusion_toggle][fusion_toggle title=”Can we update the quantity of an item as it is taken out or brought in?” open=”yes” class=”” id=””]
A special feature we offer is the Auto Increment/Decrement middleware. It is a bit advanced but when configured, any item scanned in or out can increase or decrease the current inventory count for that asset by the quantity scanned each time.
By creating different users, history can be segmented by who has scanned each item.
[/fusion_toggle][fusion_toggle title=”Can I generate some kind of report each day, week, etc.?” open=”yes” class=”” id=””]
[/fusion_toggle][fusion_toggle title=”Can I make the app look any differently, e.g. change what it says when a label is invalid or include my company’s logo?” open=”yes” class=”” id=””]
We offer the ability to customize the display of the response screen as well as change the response text as desired. Additionally, there are both free and paid options for white labeling the app to include your logo.
[/fusion_toggle][fusion_toggle title=”Is pricing based on how many stores we have?” open=”yes” class=”” id=””]
Every paid plan has unlimited scans available. Our pricing model is per device. A device is counted as billable if your authorized app-user signs into the device anytime during your monthly billing period. The monthly count is not based on concurrently used devices but instead, the total number of unique devices that signed in during your monthly billing period. Each month this count resets and each device sign in counts towards your plan limit.
[/fusion_toggle][fusion_toggle title=”Do we need special hardware to scan UPCs?” open=”yes” class=”” id=””]
codeREADr is compatible with most devices. This includes iOS, Android, and mobile computers. We do not sell any hardware so it is up to you to decide on which devices you will use codeREADr.
[/fusion_toggle][fusion_toggle title=”What if there isn’t a good internet connection on location?” open=”yes” class=”” id=””]
codeREADr works offline as well as online. While certain features, such as conditional validation and cross-device duplicate checking, require internet connection, the basic functionality of verifying a ticket against a database is available for download and use without the internet.