FAQs About the Paid Plan
Yes. After upgrading to a paid plan, you can downgrade at any time. It is your responsibility to go to your My Plans page on codeREADr.com to downgrade before the beginning of your next monthly billing cycle. Likewise, you can upgrade again at any time. Also, there are no refunds if you forget to downgrade on time.
[/fusion_toggle][fusion_toggle title=”I just upgraded to paid plan. Will I be charged for devices used before I upgraded?” open=”yes” class=”” id=””]
No. Your billable device count is re-set to zero devices once you upgrade.
[/fusion_toggle][fusion_toggle title=”“You have reached your device maximum.” What does that mean?” open=”yes” class=”” id=””]
That message is shown to your app users if 1) ‘overage’ is disabled on your Account Settings page or 2) you have restricted the number of devices an app username can sign in to. Note: Overage is disabled by default for new accounts starting Feb. 15, 2020. If you want to allow overage you need to uncheck this option on the Account Settings page. [See more info below on controlling users and devices.][/fusion_toggle][fusion_toggle title=”When does my monthly billing period begin?” open=”yes” class=”” id=””]
It begins the day you upgrade from a Free Plan to a Paid Plan.
[/fusion_toggle][fusion_toggle title=”What does ‘overage’ mean?” open=”yes” class=”” id=””]
If enabled on the Account Settings page, “overage” refers to devices that exceed the number included in your paid Plan. This was set up so you don’t have to worry about exceeding the number of devices included in your paid Plan. Instead of overestimating, you can underestimate and potentially save money.
For example, let’s say you think you’ll use between 10 to 25 devices a month. Selecting the 10-Device Plan includes 10 devices. If you sign-in with 15 devices during a monthly billing period, those extra 5 devices will be billed at the end of that month’s billing period at the same 10-Device rate. Thus, you don’t have to sign up for a higher Device Plan to cover usage greater than 10 devices.
Be sure to cover the maximum number of devices you would use, including a spare or two just in case. If an app user tries to sign in to the app when over the limit, they will see this in-app message: “You have reached your device limit. Please contact your account administrator.”
Then, you can either upgrade your plan or enable overage. Both will take immediate effect.
[/fusion_toggle][fusion_toggle title=”What Device Plan should I choose?” open=”yes” class=”” id=””]
1 Device Plan: select for 1-3 devices
5- Device Plan: select for 5-9 devices
10-Device Plan: select for 10-24 devices
25-Device Plan: select for 25-49 devices
50+ Device Plans: contact us
[/fusion_toggle][fusion_toggle title=”When is a device counted as included in my plan or as overage (a “billable” device)?” open=”yes” class=”” id=””]
A device is counted as billable if your authorized app-user signs into the device anytime during your monthly billing period. The monthly count is not based on concurrently used devices but instead, the total number of unique devices that signed in during your monthly billing period.
[/fusion_toggle][fusion_toggle title=”Can I use different devices each month and not be charged for devices used in previous months?” open=”yes” class=”” id=””]
Yes. Your billable device count is re-set to zero devices at the beginning of each monthly billing cycle. Only if that device is used to sign in again during the next cycle(s) will it be counted as billable again.
[/fusion_toggle][fusion_toggle title=”Can I delete a device from my account?” open=”yes” class=”” id=””]
No, but as noted above it doesn’t matter because your billable device count is re-set to zero devices at the beginning of each monthly billing cycle. However, if that device is used to sign in again during the next cycle it will be counted as billable again.
[/fusion_toggle][fusion_toggle title=”Does the SD PRO scan engine cost more?” open=”yes” class=”” id=””]
Yes. SD PRO uses your device’s camera just as our standard scan engine does. While our standard scan engine is good, SD PRO is much faster and scans many more barcode types. The price for SD PRO is $5.00 per device per month and is in addition to your monthly Device Plan pricing. You can add or remove SD PRO when upgrading or changing your paid plan.
Yes. We can create special plans. Contact firstname.lastname@example.org with your specific use case.
[/fusion_toggle][fusion_toggle title=”Can I pay by wire, ACH, or check instead of using a credit card?” open=”yes” class=”” id=””]
We have a fully automated billing system when using monthly credit card billing. This is the most efficient and cost-effective option for our clients and it is our standard process.
Also, we can issue monthly invoices for international wire, ACH or check payments for accounts a) with a least a 10-Device Plan monthly for a minimum of 6 consecutive months; or b) the minimum annual payment (see below).
You must specify an email address for invoicing since we do not physically mail invoices. Non-US customers must pay by international wire. US customers should pay by ACH transfers. We strongly do not recommend sending checks. However, we accept it if there is no other option. Payment terms are net 10 days on receipt unless otherwise agreed. For international wire, you must pre-pay all banking fees or be subject to additional surcharges.
[/fusion_toggle][fusion_toggle title=”Can I pay for a year in advance?” open=”yes” class=”” id=””]
Yes. To determine the annual fee, you must determine the maximum number of devices you’ll sign into in any given month of the year. Email our support team with this information and we’ll confirm your annual fee.
The minimum amount is $360.00 for up to 2 devices/month with the standard scan engine or $480.00 for up to 2 devices/month including the SD PRO scan engine.
Ideally, you should enter a credit card on the codeREADr website and there are no additional fees. If you choose to pay by International Wire or ACH electronic transfer (the US only), there are no additional fees but you must pre-pay all your own banking fees (if any). With checks, there’s a $40.00 processing fee.
[/fusion_toggle][fusion_toggle title=”Can I control who uses codeREADr?” open=”yes” class=”” id=””]
Yes. You create and distribute your own app credentials (usernames and passwords) to companies/people you know or do business with. You can delete those credentials at any time or remove them from accessing one or more – or even all services. If you remove all services, they will not be able to sign in to the app. Therefore, their device sign-ins won’t count as billable.
[/fusion_toggle][fusion_toggle title=”Can I control how many devices are used?” open=”yes” class=”” id=””]
Yes. When you create your app user credentials you can limit the number of devices that app username can use. If they try to sign in to the app over that limit they will get an in-app message: “You have reached your device limit. Please contact your account administrator.” You can change that limit at any time on the Users page of the website.
You can also limit app users to specific Services and elect to have those Services automatically expire.
[/fusion_toggle][fusion_toggle title=”I need to test with lots of devices. Are they billable?” open=”yes” class=”” id=””]
They are billable if you use your paid account. If you want to test for free, simply sign up for another account with the Free Plan.
[/fusion_toggle][fusion_toggle title=”Do you offer support?” open=”yes” class=”” id=””]
Yes. Our SaaS platform is a self-service web application that you can use to configure our mobile app, depending on specific use cases. It is simple and clear. However, you may need help with clarification or special considerations and we would be happy to assist. Support is free for accounts with paid plans and for accounts expecting to sign up for a paid plan after their free trial.
Also, we have an extensive Knowledgebase and Best Practices with Instructions. Thus, use those articles to start configuring your “Services” (tasks). Then, ask questions on our website’s Chat while you are building them. Also, if the Chat team isn’t online, send an email to email@example.com for a quick answer.
[/fusion_toggle][fusion_toggle title=”Can I pay you to configure the app and services for me?” open=”yes” class=”” id=””]
Yes. We offer a paid consulting option to help you define your objectives, build your services, and generate your reports. The cost is typically $250. It includes phone support and training from one of our technical specialists.
[/fusion_toggle][fusion_toggle title=”Can I change your Terms and Conditions?” open=”yes” class=”” id=””]
[/fusion_toggle][fusion_toggle title=”What are API calls and how do they affect me?” open=”yes” class=”” id=””]
API Calls should not concern you unless you plan to have your developers integrate your third-party applications with the codeREADr platform.
Developers: The use of our API is only available for accounts with a paid plan. We only count an API call when the codeREADr server receives a call from a third party’s server. We strongly encourage developers to be efficient in the use of our APIs.
API calls specifically do not include any scans, searches, or history requests from the codeREADr app to either the codeREADr server or from the app to a third-party server. Also, the use of Postback URL or Direct Scan to URL does not use API calls.