With this feature, you have the flexibility to collect as much data as you want with a workflow that best suits your needs. For example, you could specify the flow of custom questions based on context or answer trees within your script.
Context variables include:
You can format questions in specific ways (date, zip code, phone number, etc.). Also, you can check if an answer fits an expected profile. You can ask one question or many questions with each Custom Question. The core value is that the app user’s answer (or answers) for each Custom Question is saved as part of the official scan record.
To add custom questions, you can use the API or the web UI located on the Questions page and Questions tab when creating a Service. There are two options: URL and HTML. Clearly, the most flexible is the URL option. However, the HTML option is valuable if collecting data offline or if you don’t want to use your own servers.
Here are a few Custom Question (CQ) example scripts:
Please look here for basic instructions and here for code examples for the __SCAN_VALUE__ and __SCAN_RESPONSE__ variables.
Note: Photo Collect and Signature Capture are not supported within a Custom Question. Instead, you will need to use Custom On-the-Fly Questions.
In addition to the standard no-coding options for conditional questions, we offer programmers the option to create ‘On-the-Fly’ questions when using our Postback URL feature. You only need to show the app-user these questions when you choose to based on the context. Whereas, with a Custom Question the app user always sees the option to answer a question after a scan.
An On-the-Fly question works like this:
For instructions, please see our documentation.