Why can’t my app read a barcode?
- Check the Supported Barcode List. Not sure what barcode you are trying to scan? Look here for instructions.
- Check your app’s settings to see if the barcode you are trying to scan is not a default symbology.
- Make sure you are using a device with an auto-focus camera if you are trying to read a 1D barcode.
Reading problems are typically caused by:
- Very low ambient lighting
- Physically damaged codes
Still having trouble?
There are several other options detailed here. You can also email us a picture of the barcode you are trying to scan and we will let you know your options.