Why can’t my app read a barcode?

First Steps

  • Check the Supported Barcode List. Not sure what barcode you are trying to scan? Look here for instructions.
  • Check your app’s settings to see if the barcode you are trying to scan is not a default symbology.
  • Make sure you are using a device with an auto-focus camera if you are trying to read a 1D barcode.

Reading problems are typically caused by:

  • Very low ambient lighting
  • Glare
  • Shadows
  • Physically damaged codes

Still having trouble?

There are several other options detailed here. You can also email us a picture of the barcode you are trying to scan and we will let you know your options.

in Smartphone Application